Terms & conditions

I aim to keep pricing fair, transparent, and based on your individual cleaning needs.

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• Any price quoted prior to the job is an estimate and may be adjusted if the scope of work is significantly different from what was initially described.

• Full payment is required upon completion of the service before 12pm midnight that day, unless otherwise arranged.

• Base Rate: My standard rate starts at £20 - £25 per hour.

• Final Price: The final price will be confirmed after your first clean.

Prices may vary depending on:

• The size of your home

• The level of cleaning required (e.g. general upkeep vs deep clean)

• The amount of time the clean takes

• The effort involved

• The products and materials needed

• Whether you prefer to use your own products or ours

Using our own products may slightly increase the cost, depending on what’s needed.

We’ll give you a more accurate estimate after seeing your home and completing the first clean. There’s no pressure—this just helps us tailor the service and price to match your needs.

I know that life happens, but I kindly ask that you follow my cancellation policy so I can continue to provide reliable service to all my clients.

1. 24 Hours’ Notice Required
   If you need to cancel or reschedule your cleaning, please let me know at least 24 hours in advance. There’s no charge if you give me enough notice.

2. Late Cancellations
   If you cancel less than 24 hours before your scheduled cleaning, you’ll be charged 50% of the service cost.
   If I arrive and the service is cancelled or no one is available, you may be charged 100% of the service cost.

3. Why This Matters
   This helps cover the time and preparation I set aside just for your appointment.

4. Rescheduling
   You can reschedule for free with 24 hours’ notice.
   If it's under 24 hours, it’s treated like a cancellation and may incur a fee.

5. Emergencies
   I understand that unexpected things happen. If there’s an emergency, let me know—I may waive the fee at our discretion.

6. If I need to cancel or reschedule your cleaning, I'll inform you as soon as possible and arrange a new time at no extra charge.

7. Appointments must be booked in advance and are subject to availability.

8. You will receive confirmation and reminders of your booking via your preferred contact method.

9. Any changes to your booking (including rescheduling) must be requested at least 24 hours in advance.

• What I Offer
  I provide standard and deep cleaning services, as well as commercial cleans. Each service is tailored to suit different needs and spaces. For a full breakdown of what’s included in each type of clean, please visit the Services page on my website. If you’re unsure which service is right for you, I’m always happy to help clarify before booking.

• Cleaning Supplies & Equipment
  I bring my own cleaning products and tools to each job. However, for hygiene reasons and to avoid cross-contamination between homes, I kindly ask to use your vacuum cleaner and mop. This helps keep your space as clean and sanitary as possible. Please make sure they’re in working order and easy to access.

• Access to Your Home
  Please make sure I can get into your property at the scheduled time. If I can’t access the space and haven’t been told in advance, a cancellation fee may apply.

• Health & Safety
  I care about safety—for both of us. I don’t clean up hazardous materials, bodily fluids, or spaces with pest infestations. If I feel a situation is unsafe, I may need to reschedule or decline the service.

• Condition of the Space
  I work best when the space is reasonably tidy and clear. If the area is heavily cluttered or unclean beyond regular standards, I may need to adjust the service or schedule extra time (which could include an extra charge).

• Mutual Respect
  I aim to provide a reliable, respectful, and professional service—and I really appreciate the same in return. Open communication helps ensure a great experience for both of us